Do Not Sell My Personal Information

Last Updated: April 21, 2026

This page is provided in accordance with the California Consumer Privacy Act (CCPA) and other applicable state privacy laws. At CrownGenix, we respect your privacy and are committed to transparency about how we collect, use, and share your personal information.

1. We Do Not Sell Your Personal Information

CrownGenix does not sell your personal information to third parties for monetary or other valuable consideration. We have not sold personal information in the preceding twelve months, and we do not have plans to sell personal information in the future. This commitment applies to all users of our platform, regardless of your state of residence.

Under the CCPA, a "sale" is broadly defined as sharing personal information with a third party in exchange for monetary or other valuable consideration. We want to be clear: your personal data, health information, and browsing activity are never sold to data brokers, advertisers, or other third parties for their own commercial purposes.

2. Information We Collect

In the course of providing our telehealth and prescription services, CrownGenix collects the following categories of personal information:

  • Identifiers: Name, email address, mailing address, phone number, date of birth, and account credentials.
  • Health Information: Medical history, health questionnaire responses, photographs submitted for clinical evaluation, prescription history, and communications with healthcare providers.
  • Financial Information: Payment method details (processed by third-party payment processors; we do not store full card numbers), billing address, and transaction history.
  • Internet Activity: IP address, browser type, device information, pages visited, and referring website.
  • Geolocation Data: Approximate location based on IP address (used to verify service eligibility).

3. Third-Party Sharing (Not a Sale)

CrownGenix shares personal information with certain third parties solely for the purpose of providing and improving our services. These disclosures are not considered "sales" under the CCPA because they are made for legitimate business purposes, and we maintain contractual agreements with each party to protect your data. The categories of third parties include:

  • Licensed Healthcare Providers: Independent physicians who review your medical consultation and make prescribing decisions. Sharing of health information is necessary for the delivery of medical care and is governed by HIPAA.
  • Licensed Pharmacies: Dispensing pharmacies that fulfill your prescriptions. This sharing is required for prescription fulfillment and is governed by pharmacy regulations and HIPAA.
  • Payment Processors: Third-party payment services (such as Stripe) that securely process your transactions. Only the information necessary to complete the transaction is shared.
  • Shipping and Logistics Partners: Carriers that deliver your orders. Only your name and shipping address are shared for delivery purposes.
  • Analytics Providers: Services that help us understand how users interact with our platform so we can improve the user experience. Data shared with analytics providers is aggregated and does not identify individual users.
  • Communication Platforms: Email service providers used to send transactional notifications such as order confirmations, shipping updates, and consultation results.

4. Your Right to Opt Out of Data Sharing for Marketing

Although we do not sell your personal information, you have the right to opt out of any data sharing for marketing purposes. This includes:

  • Marketing Emails: You may unsubscribe from promotional emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.
  • Analytics and Tracking: You can manage cookies and tracking technologies through your browser settings. You may also use browser extensions or privacy tools to limit tracking.
  • Third-Party Marketing: We do not share your information with third parties for their own marketing purposes. If this practice were ever to change, we would provide you with advance notice and the right to opt out before any such sharing occurs.

5. How to Exercise Your Rights

You may exercise any of the following rights by contacting us at support@crowngenix.com:

  • Right to Know: You can request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You can request the deletion of your personal information, subject to certain exceptions (such as legal or regulatory retention requirements, or information necessary to complete an active order or prescription).
  • Right to Opt Out of Sale: While we do not sell personal information, you may submit a formal opt-out request at any time, which will be documented and honored.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. You will not receive different pricing, a different quality of service, or be denied service for making a privacy request.
  • Right to Correct: You can request that we correct inaccurate personal information that we maintain about you.

6. Submitting a Data Request

To submit a data access, deletion, correction, or opt-out request, please email us at support@crowngenix.com with the subject line "Privacy Data Request." Include the following information in your request:

  • Your full name and email address associated with your account
  • The specific right you wish to exercise (access, deletion, correction, or opt-out)
  • Any additional details to help us locate and verify your information

We will verify your identity before processing your request to protect your privacy. Verification may require you to confirm information associated with your account. We will respond to verified requests within 45 days, as required by applicable law. If additional time is needed, we will notify you of the extension and the reason.

7. Authorized Agents

You may designate an authorized agent to submit a privacy request on your behalf. Authorized agents must provide proof of written authorization from you and may be required to verify their own identity. We may contact you directly to confirm the request.

8. Updates to This Notice

We may update this notice from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

9. Contact Information

If you have questions about this notice or wish to exercise your privacy rights, please contact us:

© 2026 CrownGenix. All rights reserved. This notice is provided for informational purposes and does not constitute legal advice.