Contact Us

We're here to help. Reach out to our support team with any questions about your treatment, order, or account.

Get in Touch

  • Company CrownGenix
  • Mailing Address 30 N Gould St Ste R
    Sheridan, WY 82801
    United States
  • Email support@crowngenix.com
  • Support Hours Monday – Friday: 9:00 AM – 5:00 PM EST
    Saturday – Sunday: Closed

Common Questions

How long does it take to get a response?

We aim to respond to all inquiries within one business day. During peak periods, response times may be slightly longer.

I have a question about my order or shipment.

Please email us with your order number and we will provide a status update as quickly as possible.

I need to update my medical information.

Log into your account to update your health profile, or contact our support team for assistance.

I want to cancel or modify my subscription.

You can manage your subscription from your account dashboard, or email us and we will help you make changes.

States We Serve

CrownGenix currently provides telehealth services in all U.S. states except:

  • Alabama (AL)
  • Louisiana (LA)
  • North Carolina (NC)

If you reside in one of the states above, we are unable to provide treatment at this time. We are working to expand availability and will update this page as new states are added.

Additional Resources

FAQ
Refund Policy
Privacy Policy
How It Works
Medical Emergencies: CrownGenix is not an emergency medical service. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room immediately.